Help Center

There are two plans: €9.99 per month, or €59.99 per year (about €5 a month) with a 3-day free trial.

Subscriptions are managed by your app store. Cancel at least 24 hours before the end of the current period to avoid renewal.

• iPhone: Settings › [your name] › Subscriptions › IRONIQ › Cancel Subscription.
• Android: Google Play › Profile › Payments & subscriptions › Subscriptions › IRONIQ › Cancel.

Payments are collected by Apple or Google, so refund requests go directly to them: via reportaproblem.apple.com for the App Store, or from your Google Play order history.

Make sure you are signed in with the same store account you used for the purchase, then restart the app. If the problem persists, contact us at support@ironiq.fr and include the email address of your IRONIQ account.

In the app: Profile › Settings › Delete my account. Your data is erased within 30 days at most. Deleting your account does not cancel your subscription, so remember to cancel it from your app store. Everything about account deletion.

No. Body Scan and Plate Scan photos are sent for analysis, then deleted. Only the analysis result is kept in your profile.

Depending on the feature, IRONIQ sends OpenAI the photo being analyzed, your profile information or your messages to the AI Coach. Nothing is sent without your explicit consent, which you can withdraw in Profile › Privacy. Details in the Privacy Policy.

No. AI-generated content is provided for information only. Talk to a healthcare professional before starting an intense program, especially if you have a health condition.

On iPhone via the App Store and on Android via Google Play.

Use the contact form and choose “Report a bug”. Include your phone model, the app version and the steps that lead to the problem.